Overview
To place a refund, return or exchange request for an order placed with Starzpark, You would need to contact Starzpark via email at info@starzpark.com or by accessing Starzpark myAccount.
Please have your order number available and provide a reason for your request in order to speed up your refund process. Your request will be reviewed and we will notify you via email of the results.
Refund, returns or exchanges request are accepted up to 25 days from the date of placing the Order with Starzpark. Starzpark may grant extensions to this period for some special cases and Products at its discretion.
If you choose to pay by check or money order you may cancel your Order before making the payment or in case the payment is not received by us in 30 days Starzpark will cancel your Order.
You may submit a request to cancel your order on the same day the order was placed. Please note that if the Order is already shipped or delivered we will not be able to approve the cancelation request.
Some products have special conditions for returns as described in the Order or Product materials delivered (“Products terms”) so please read the carefully before making a request with Starzpark. In case of misunderstandings between Starzpark Refund Policy and the Product terms, the present Refund policy will prevail. Shipping costs are non-refundable, except if due to Starzpark error, when you need to contact Starzpark and make a formal request.
If the refund request is granted by Starzpark, payments are refunded as follows:
- Credit / Debit Cards payments will be refunded within one (7) business days;
- Wire Transfer and check payments will be refunded within seven (7) business days and the cost of transfer will be supported by the end user;
- PayPal payments will be refunded within one (7) business day;
- Other payment methods will be refunded between five (7) to seven (10) days.
If applicable, Starzpark reserve the right to hold the refund payment until we receive a completed letter of destruction of the Product signed by you
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@starzpark.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@starzpark.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return..
Need help?
Contact us at info@starzpark.com for questions related to refunds and returns.